Effective September 25, 2026
This Privacy Policy explains how Triveni Express Dublin LLC, doing business as Triveni Express ("we," "us," or "our"), collects, uses, and protects information about visitors to triveniexpress.com and customers of our café, bakery, and grocery locations in Charlotte, North Carolina and Dublin, Ohio.
Information we collect
We collect information you give us directly, including:
- Name, email address, and mobile phone number when you place an order, sign up for text messages, or contact us
- Order details, including items purchased, pickup or delivery preferences, and special instructions
- Payment information, which is processed by our third-party payment providers; we do not store full card numbers
- Messages you send us through our contact form, by email, or by text
We also collect limited technical information automatically when you visit our website, such as your browser type, device type, pages viewed, and approximate location derived from your IP address.
How we use your information
- To take, prepare, and fulfill your orders
- To send order confirmations, secure payment links, and notifications when your order is ready
- To send promotional emails and offers, where you have opted in to receive them
- To respond to your questions, requests, and feedback
- To improve our menu, service, and website
- To comply with legal and tax obligations
Mobile information and SMS consent
If you opt in to receive text messages from us, we collect your mobile phone number and a record of your consent, including when and how it was given. Message frequency varies by order. Message and data rates may apply.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, and are not sold or transferred under any circumstances.
Mobile numbers are shared only with the service providers who deliver messages on our behalf, and only for the purpose of sending the messages you asked to receive. Those providers are contractually prohibited from using your information for any other purpose.
You can stop receiving text messages at any time by replying STOP. See our SMS Terms & Conditions for full details of the program, how to opt in, and how to opt out.
How we share information
We do not sell your personal information. We share it only in these circumstances:
- Service providers. Payment processors, online ordering platforms, messaging providers, and website hosting services who perform functions on our behalf and are permitted to use your information only for those functions.
- Legal requirements. Where required by law, court order, or to protect the rights, safety, or property of Triveni Express, our customers, or others.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to the protections in this policy.
Cookies
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, or as required by law. Mobile numbers are removed from our active messaging lists promptly after you opt out, and a suppression record is kept so that we do not message you again in error.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
- Reply STOP to any text message to stop receiving messages
- Use the unsubscribe link in any marketing email to stop receiving emails
- Contact us to request access to, correction of, or deletion of the personal information we hold about you
Depending on where you live, you may have additional rights under state privacy laws. We will honor those rights as required. To make a request, email info@triveniexpress.com.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
Third-party links
Our website links to third-party services, including our online ordering platform. Those services have their own privacy policies, and this policy does not apply to them.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent revision. We encourage you to review this page periodically.
Triveni Express (Triveni Express Dublin LLC)
9539 Pinnacle Dr, Suite #100, Charlotte, NC 28262 · +1 (980) 890-2436
7668 Sawmill Rd, Dublin, OH 43016 · +1 (220) 228-8394
info@triveniexpress.com